WhatsApp Business API service provider for sales, support and alerts.
AT Technica is a WhatsApp Business API service provider for businesses that want to send campaigns, automate replies, run live chat and connect WhatsApp to their CRM. We set up the official WhatsApp Business API and support you from your first template to full scale.
What is the WhatsApp Business API?
The WhatsApp Business API is the version of WhatsApp built for companies that need to talk to many customers at once. It is not an app you install on a phone. You connect it to a platform, and your team and your software use WhatsApp through that platform.
That opens up what the regular Business app cannot do: sending approved templates in bulk, building chatbots, letting many agents share one number, and linking conversations to your CRM, store or helpdesk.
A WhatsApp Business API service provider connects your business to the API, gives you the tools to use it and helps with the setup, approvals and support. That is the role AT Technica plays for you.
WhatsApp Business App vs. WhatsApp Business API
Pick the one that matches the size of your conversations.
| WhatsApp Business App | WhatsApp Business API with AT Technica | |
|---|---|---|
| Best for | Small shops chatting manually | Growing teams and enterprises |
| Team access | One owner with a few devices | Many agents on one shared inbox |
| Broadcasts | Small lists | Template campaigns to large audiences |
| Automation | Quick replies and away messages | Chatbots, flows and webhooks |
| Integrations | None | CRM, ecommerce, helpdesk, ERP |
| Analytics | Basic counts | Delivery, read and campaign reports |
| Business profile | Standard | Official account with verification options |
What you can do with the WhatsApp Business API
One channel for the whole customer journey.
Alerts and notifications
Order, delivery, payment and booking updates sent instantly in the customer's chat.
Promotions and broadcasts
Share offers, launches and reminders with approved templates and rich media.
Customer support
Answer common questions with a bot and pass complex ones to a live agent.
Sales and lead follow-up
Reply to new enquiries within moments and keep every conversation on record.
OTP and verification
Send login and transaction codes through authentication templates.
Feedback and surveys
Collect ratings and preferences with buttons, lists and forms.
WhatsApp Business API features, in detail
Everything your team uses day to day on the AT Technica WhatsApp Business API platform.
Broadcast and campaign manager
Plan campaigns once and reach thousands of opted-in customers with approved templates.
- Import contacts from CSV or sync them from your CRM
- Segment audiences with tags and attributes
- Personalize templates with name, order and other variables
- Send images, video, PDFs and call-to-action buttons
- Schedule campaigns and track delivered, read and replied
- Opt-out handling to respect customer choice
No-code chatbot and AI automation
Build conversation flows with a drag-and-drop builder, so your bot answers at any hour and your team handles what matters.
- Reply buttons, list menus and keyword triggers
- Conditions and branches based on customer answers
- Webhook nodes to fetch order status, balance or slots
- Rule-based bots for FAQs and AI-assisted replies for open questions
- Greeting and away messages
- Smooth handoff to a human agent with the full chat history
Shared team inbox and live chat
Let sales and support teams work from one WhatsApp number without stepping on each other.
- Multiple agents on the same number
- Auto-assignment by team, keyword or availability
- Internal notes, labels and conversation status
- Canned replies for common answers
- Chat history and contact profile beside every message
Chat commerce, Flows and click-to-WhatsApp ads
Turn WhatsApp into a place where customers browse, book and buy.
- Product catalog and product messages
- Abandoned cart reminders and order status journeys
- Payment links inside the conversation
- WhatsApp Flows for forms, bookings and registrations
- Click-to-WhatsApp ads that open a chat from Facebook and Instagram
The complete feature list
The building blocks included in the platform.
Official Business API
Access to the WhatsApp Business Platform through an approved route.
Business profile
Display name, logo, description and links, with verification where Meta approves it.
Template manager
Create and track marketing, utility and authentication templates in the panel.
Rich media
Images, video, audio, PDFs, documents and location pins.
Interactive messages
Reply buttons, call and link buttons, and list menus.
Multi-language messaging
Templates and bot replies in the languages your customers speak.
Contacts and segments
Tags, attributes and groups, with CSV import and export.
Opt-in and opt-out
Record consent and stop messages when someone opts out.
Analytics and logs
Sent, delivered, read and failed counts, plus message logs you can export.
API and webhooks
Send messages and receive replies and status events in your own system.
CRM and store integrations
Connect customer records, orders and tickets to conversations.
User roles
Admin, manager and agent access, so each person sees what they need.
WhatsApp Business API infrastructure and security
WhatsApp sits in the middle of customer conversations, so the foundation matters.
Cloud-hosted platform
Nothing to install or maintain. Your team works from a web panel.
Official connection
Messages travel through the WhatsApp Business Platform, within Meta's policies.
Encrypted by design
WhatsApp chats are end-to-end encrypted, and API traffic uses secure HTTPS connections.
Built for volume
Message queues help large campaigns and bursts of traffic go out in order.
Reliable event delivery
Webhooks send replies and delivery status to your systems as they happen.
Access control and support
Role-based permissions and a team you can reach during setup and live campaigns.
WhatsApp Business API integration with your tools
Use the API directly or plug into your existing stack.
Our developers' API lets your app, website or backend send template messages, receive customer replies and read delivery status. Webhooks push every event to your system, so a customer reply can create a ticket, update a lead or trigger a bot flow.
If you would rather not code, connect your tools from the panel and let our team guide the setup.
WhatsApp message types and approval
WhatsApp groups business messages by purpose. Knowing them saves time and cost.
Marketing templates
Offers, launches and promotions. They need Meta approval and an opted-in audience.
Utility templates
Order, delivery, booking and payment updates tied to something the customer did.
Authentication templates
One-time passcodes and login confirmations in a fixed, simple format.
Service conversations
Free-form replies to customers who message you first, within the support window.
Template approval is handled by WhatsApp. We help you write templates that follow the guidelines and track their status in the panel.
How to get the WhatsApp Business API in five steps
We take care of the technical and approval work.
Talk to us
Start a free trial or book a consultation.
Verify business
We help with your Meta business account and details.
Set up number
Register your number, display name and profile.
Build templates
Create and submit your first templates and flows.
Launch
Integrate, send campaigns and open the inbox to your team.
Ready-made workflows you can launch
Examples of how teams set up WhatsApp.
| Use case | How the flow runs |
|---|---|
| Cart recovery | Cart abandoned, reminder with product image and a buy button |
| Order journey | Confirmed, shipped, out for delivery, delivered, review request |
| Appointment reminders | Booking confirmed, reminder before the visit, reschedule button |
| Ad leads | Click-to-WhatsApp ad, instant bot reply, qualification, sales hand-off |
| Payment reminders | Due date approaching, reminder with a payment link, receipt |
| Support escalation | Bot answers FAQ, unresolved query goes to a live agent |
WhatsApp Business API for every industry
Why choose an official WhatsApp Business API provider
The provider you pick shapes how smoothly you launch and how well you scale.
Official API access
Your messages go through the WhatsApp Business Platform, within Meta's rules, not through unofficial workarounds that risk your number.
Approval support
Business verification, display name and template approvals are easier with a team that handles them often.
A complete platform
Broadcasts, chatbots, a shared inbox and analytics in one panel, so you do not stitch tools together.
Integrations
API and webhooks connect WhatsApp to your CRM, store and helpdesk.
Clear costs
You see WhatsApp's message charges and our service fees separately.
Real support
People who help with setup, template issues and campaign questions.
One WhatsApp Business API provider for local and global audiences
Reach customers in one market or several from the same account.
Multi-language messaging
Write templates and bot replies in the languages your customers use.
Country-based pricing
WhatsApp prices messages by category and destination. We explain this in your quote so there are no surprises.
One panel, many markets
Manage campaigns, agents and reports for different regions without switching tools.
Why AT Technica as your WhatsApp Business API service provider
One partner, every channel
Run WhatsApp alongside bulk SMS, RCS, voice and email, so customers hear from you where they respond best.
Setup done with you
We guide business verification, templates and integrations, so you launch without guesswork.
Try before you commit
Start with a free trial, or book a consultation to plan your use case.
WhatsApp Business API best practices
WhatsApp protects its users, and a good program protects your quality rating. Follow these habits to keep conversations welcome.
- Message only customers who opted in
- Say who you are and why you are writing
- Use templates that match the real purpose
- Keep messages short, with one clear next step
- Make opting out easy and respect it at once
- Reply quickly when customers write back
WhatsApp Business API pricing
WhatsApp costs have two parts: the per-message charges set by WhatsApp, which depend on the message category and country, and the platform and service cost for the tools and support you use with us.
Tell us your expected volume and use case, and we will share a clear quote. Ask about the free trial first if you want to test the platform.
WhatsApp Business API FAQs
What is the WhatsApp Business API?
It is the official way for businesses to use WhatsApp at scale. You connect through a platform to send templates, run chatbots, share an inbox across agents and integrate with other software.
What is a WhatsApp Business API service provider?
It is a company that connects your business to the WhatsApp Business API and supplies the platform, setup help and support you need to use it. AT Technica offers this service, with broadcasts, chatbots, a shared inbox and integrations.
How do I choose an official WhatsApp Business API provider?
Check that the provider works through the official WhatsApp Business Platform, helps with verification and templates, shows pricing clearly, offers integrations and gives real support. Ask for a trial before you commit.
Can I use the WhatsApp Business API to reach customers in other countries?
Yes. WhatsApp is used in many countries, and you can write templates in several languages. Message pricing depends on the category and the destination, and we cover this in your quote.
How is it different from the WhatsApp Business app?
The app is for manual chatting by a small team. The API adds automation, many agents on one number, template campaigns, analytics and integrations.
Can I use the same number on the app and the API?
A number is normally used on one or the other. If you want to move an existing number to the API, our team will explain the steps and what changes for your chats.
Do I need coding skills?
No. The panel handles broadcasts, chatbots and the inbox without code. Developers can use the API and webhooks when they want deeper integration.
Can I send bulk messages to any contact?
You can message customers who opted in, using templates approved by WhatsApp. Customers who message you first can be answered freely within the support window.
How long does setup take?
It depends on how quickly your business verification and templates are approved. Our team helps you prepare everything so the process moves smoothly.
Can multiple agents use one WhatsApp number?
Yes. The shared inbox lets many agents handle chats on the same number, with assignment, notes and roles.
How do I get a verified business profile?
Verification is decided by Meta. We help you complete your profile and submit the details they ask for.
Can I try it first?
Yes. AT Technica offers a free trial and a consultation so you can test your use case before you commit.